At Elderly Companion Services, we are committed to upholding your privacy and protecting your data with utmost diligence. Our Privacy Policy is designed to clearly articulate how we handle personal data in a manner compliant with various global privacy standards, including those specific to Canada, Quebec, the European Union, Brazil, California, Colorado, Utah, Connecticut, Virginia, and South Africa, among others.
This policy serves as the framework for data protection across all our digital platforms, including our website, applications, services, and products. It’s important to be aware that this privacy policy does not apply to external third-party sites or services that you might access through links on our platform; each of these operates under their own privacy guidelines.
When engaging with us through our applications and services as a user, visiting our websites associated with this Privacy Statement, or interacting with communications such as newsletters, emails, calls, or text messages/SMS, we collect various categories of personal data to facilitate and improve your experience. This includes but is not limited to:
- Account information that helps us manage user accounts and authentication processes.
- Payment information for processing transactions securely.
- Financial information necessary for financial operations related to service provision.
- Purchase information, which aids in order management and customer support.
- Mobile device identifiers, used for app functionality and performance monitoring.
- Location data, when needed for location-based services or to enhance user experience.
- Feedback and reviews, which are vital for service improvement and customer satisfaction.
- Social media information, where relevant, to provide personalized social media experiences.
- Product information, to tailor our offerings based on user preferences and needs.
This data is collected through various channels, including user-provided information, interactions within our services, and automated technologies like cookies. Additionally, we may receive personal data from third parties, whose handling of such data is subject to their respective privacy policies.
Our platform uses cookies for several purposes, enhancing the user experience and enabling us to analyze site performance. These cookies are categorized into Strictly Necessary, Preference, and Analytics. Users have control over non-essential cookies and can manage preferences via our Cookie Manager.
We maintain data retention policies that adhere to legal requirements and the original purpose of collection. Personal data is deleted or anonymized once it is no longer needed for these purposes.
The security of your personal data is paramount to us, and we implement a variety of organizational safeguards and security measures to protect your information against unauthorized access and disclosure. This includes the use of encrypted communication channels and collaboration with secure third-party service providers.
We recognize the importance of protecting children’s privacy. Therefore, we do not intentionally collect personal data from individuals under 18 years of age without parental or guardian consent.
Under this policy, you have a range of rights concerning your personal data, depending on your jurisdiction. These may include rights to access, rectify, erase, restrict processing, transfer your data, object to certain types of processing, non-discrimination, file appeals/complaints, and withdraw consent at any time. To exercise these rights, please reach out to our privacy team with the appropriate details.
We reserve the right to update this Privacy Policy from time to time to reflect changes in our data handling practices or regulatory requirements. Any such modifications will be published on our website for your review.
For questions, concerns, or to exercise your rights, you can contact our privacy team by sending an email to [email protected] or by writing to the address provided on our website. Your privacy is important to us, and we are dedicated to addressing any data-related matters promptly and effectively.
